The NH Collision Repair Advisory Group (NHCRAG) was formed by collision repair shop owners and managers from across the state.
NHCRAG’s goal is to promote the honesty and integrity of the collision repair business in New Hampshire.
One of our main concerns is to ensure that all vehicles are safely and properly repaired to pre-accident condition and to manufacturers’ standards.
IT’S YOUR VEHICLE,
IT’S YOUR CHOICE
Although many shops have Direct Repair Program (DRP) agreements with insurance companies, it is still your right to select a repair shop. Only you, the consumer, can say where you want your repairs done.
KNOW YOUR POLICY
You as a consumer should familiarize yourself with your coverage before you purchase your insurance policy. For instance, find out if your policy stipulates the use of aftermarket or used parts and whether or not you have rental coverage on your policy.
UNDERSTANDING YOUR COVERAGE
An inexpensive insurance policy usually means less coverage. Know your insurance coverage for:
- uninsured motorists
KNOW YOUR RIGHTS
What are your rights? New Hampshire state laws and rules dictate a set of standards for the repair of your vehicle.
Estimating systems and practices may vary between shops. Please ask us if you have any questions regarding your estimate.
New Hampshire Insurance Department (NHID)
Accidents happen. We want to be there to help if and when one happens to you. Here are some things you want to keep in mind before, during and after the accident.
What to do if you’re in an accident.
Do you need to call the police?
Dealing with the insurance company.
What to do if you’re in an accident.
No one wants to have an accident. However, accidents do happen, people are injured and killed, vehicles are wrecked and property is damaged. Each year in New Hampshire more than 25,000 accidents are reported.
If you are involved in a crash:
- If you can, move your vehicle off the road so that you do not blocktraffic.
- Give aid to any injured people, but do not move them unless necessary.
- Be sure that an ambulance has been sent for, if required.
- Send for the police, if necessary.
- Get the names and addresses of all people involved in the crash and of any witnesses. Get the names and addresses of any injured persons.
- Record the other driver’s:
- a) Name and address
- b) Driver’s license number and state of issue
- c) License plate number and state of issued
- d) Make of vehicle
- e) Model and year of vehicle
- f) Damage to vehicle
- g) Insurance company name
- h) Names and addresses of passengers
- Give the other driver this same information about yourself.
- Note the details of the crash to help you when you complete crash reports and insurance forms. These details should include date, time,exact location, road conditions, speed of each vehicle, direction each vehicle was traveling and damage to any property.
- If the crash involves a parked vehicle or damage to other property, try to find the owner. If you cannot, leave a note in a place where it can be seen. The note should contain the same information as above and the date and time of the crash. You should then immediately report the crash to the police.
- See a doctor as soon as you can if you are shaken up. Some injuries may not show until later.
- Notify your insurance company at once.
- Give complete information about the crash.
Source: New Hampshire Department of Safety, Driver’s Manual, 9/2019
Reporting the accident
New Hampshire law requires that if anyone is killed or injured or if the combined property damage totals more than $1,000, you must file an official crash report to the Division of Motor Vehicles in Concord within 15 days.
If the crash is investigated by a police officer, you are not required to file a separate report to the Division of Motor Vehicles. The report filed by the police officer will satisfy the requirements, however, you can also file a report if you so choose.
Dealing with the insurance company.
Individual insurance companies have different requirements for reporting an accident that you have been involved in. It’s usually best to call your agent right away to find out how to proceed.
Remember, when the time comes to get your vehicle repaired, your insurance company must allow you to decide who performs the service. Stan’s Auto Body is always ready and willing to give you a complete insurance quotation!
Because we are a direct repair facility for many area insurance companies, we often handle the appraisal, photographs, repair details and bill your company directly.
CODE OF ETHICS
As a member of the New Hampshire Automobile Dealers Association and the New Hampshire Collision Repair Advisory Group, this business subscribes to the following principles and standards. In our pledge to abide by this Code is the requirement that this business fully complies with all federal, state, and local laws, including all safety and environmental laws governing the auto body and collision repair industry in New Hampshire.
- We will operate this business with the highest standards of ethical conduct.
- We will treat each customer in a fair, open, and honest manner.
- We will perform only proper and industry recognized repair procedures.
- We will offer a written appraisal for work to be performed and assist customers in understanding the necessary repairs.
- We will work to assist customers in understanding insurance company requirements for items related to the repair process.
- We will work to resolve customer concerns promptly and courteously.
- We will provide written documentation indicating all repair work performed and will guarantee our workmanship.
GLOSSARY OF TERMS
OEM: New original equipment manufactured parts
A/M or AM: Aftermarket parts made by a manufacturer other than an OEM
LKQ: Like kind and quality; used
RECONDITIONED: An OEM part that has been repaired and sold as an alternative to new OEM
LIABILITY: Insurance coverage to protect against claims alleging that one’s negligence or inappropriate action resulted in bodily injury or property damage.
COLLISION: Insurance designed to pay for the repair or replacement of the policy owner’s car in the event of an accident, no matter who caused the accident. Collision coverage usually requires the payment of a deductible when a claim is made and may be required to secure a new car loan.
UNINSURED/UNDER-INSURED MOTORIST: Under-insured Motorist coverage pays the policy owner and his or her passengers for pain and suffering, lost wages, etc. in the event that the driver at fault can not be found, has no insurance, or has too little insurance to cover the damages.
PROBLEMS WITH YOUR REPAIR OR INSURANCE POLICY
NHID Consumer Assistance Hotline: 800-852-3416
New Hampshire Attorney General’s Office Consumer Protection Hotline: 603-271-3641
Better Business Bureau of NH: 603-224-3471
NHCRAG MISSION STATEMENT
To work as an advisory board with the New Hampshire Auto Dealers Association (NHADA), with specific focus in the collision repair industry.
To promote, improve, and enhance the image of the collision repair industry in the state.
To promote the exchange of information, ideas, methods, and good business practices of participating members.
To promote legislation and the adoption of rules and regulations, which mutually benefit the members of NHADA, the New Hampshire Collision Repair Advisory Group (NHCRAG), insurance companies and the consumer.
To promote business practices which reduce environmental impact.
To establish and abide by industry standards for qualified collision repair, and to aid and protect the consumer in identifying qualified and legitimate collision repair facilities in the state.
ENVIRONMENT, SAFETY, AND TRAINING
This shop strives to adhere to all federal and state environmental and safety laws, ensuring protection of the environment and workers’ safety.
Our shop employees participate in ongoing training and education to keep up with the latest repair practices for today’s changing vehicle technology.
38 Foundry Street, Keene, New Hampshire 03431
Open 7 am to 5 pm, Monday thru Friday for your convenience.